How should families of people in care take the recent CQC not fit for purpose review in England

Families of people in care should approach the recent CQC nursing homes review, which labelled the current system as "not fit for purpose," with a balanced perspective, focusing on both immediate and long-term actions to ensure their loved ones receive the best care possible. Here are some steps families can take:

Immediate Actions:

1. Stay Informed: Keep abreast of the details and findings of the CQC nursing homes. Understanding the specific issues highlighted can help in assessing the quality of care being provided.
2. Evaluate Current Care: Regularly visit and communicate with the care facility to monitor the standard of care being given. Pay attention to the cleanliness, staff behaviour, and the overall well-being of the resident.
3. Raise Concerns Promptly: If any concerns arise, report them immediately to the care home management and follow up to ensure they are addressed. Utilise the formal complaints procedure if necessary.
4. Engage with Other Families: Connect with other families with relatives in the same facility. Shared experiences can provide a clearer picture of the care quality and help in forming a collective voice for demanding improvements.

Long-Term Actions:

1. Advocate for Systemic Change: Join or support advocacy groups pushing for systemic improvements in care standards. Active involvement can help drive policy changes.
2. Seek Alternatives if Necessary: If the quality of care is consistently unsatisfactory and doesn't improve despite complaints, consider looking for alternative care options. Research and visit multiple facilities to find a better fit.
3. Monitor Policy Developments: Keep an eye on government responses and policy changes following the CQC review. Understanding new regulations and standards can help in ensuring that care facilities are held accountable.
4. Educate Yourself on Rights and Regulations: Be aware of the rights of residents in care homes and the regulatory standards they are supposed to meet. This knowledge empowers families to advocate effectively for their loved ones.

Emotional and Practical Support:

1. Support Groups: Join support groups for families of care home residents. Sharing experiences and advice can provide emotional support and practical tips.
2. Professional Advice: Seek advice from healthcare professionals, social workers, and legal advisors if you need help navigating the care system or addressing specific issues.
3. Document Everything: Keep detailed records of all communications and observations related to the care of your loved one. This documentation can be crucial if you need to escalate concerns.

Communication with Authorities:

1. Engage with the CQC: Provide feedback to the CQC about your experiences and any issues you've encountered. This can help in their ongoing efforts to improve the system.
2. Contact Local Representatives: Reach out to local government representatives to voice your concerns and demand action. Political pressure can be instrumental in driving change.

By staying proactive, informed, and engaged with the CQC nursing homes review, families can play a crucial role in ensuring their loved ones receive the highest possible standard of care and in advocating for necessary systemic reforms.